Privacy Policy – VMG Active

At VMG Active, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase our products, or interact with our services.
By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide a seamless, personalised, and secure experience.

1.1 Personal Information

When you make a purchase, sign up, or contact us, we may collect:

• Full Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party payment gateways — we do not store card information)

1.2 Technical & Usage Data

Automatically collected when you browse our website:

• IP address
• Device and browser type
• Cookies and tracking technologies
• Pages visited and time spent
• Referring websites

1.3 Marketing & Communication Data

• Your preferences for receiving SMS, email, or WhatsApp updates
• Participation in promotions, surveys, or giveaways

2.  How We Use Your Information

We use your data strictly to enhance your experience with VMG Active. Uses include:

• Processing and delivering orders
• Providing customer support
• Sending product updates, offers, and newsletters (only if you opt-in)
• Improving website performance and user experience
• Detecting, preventing, or addressing fraud, security, or technical issues
• Complying with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.
We may share your data with trusted partners strictly for service delivery:

• Payment gateways (e.g., Razorpay, PayU, etc.)
• Logistics & shipping partners
• Customer service platforms
• Website analytics tools (e.g., Google Analytics, Meta Pixel)
• IT and cloud infrastructure providers

All partners are required to follow strict data protection standards.

4. Cookies & Tracking Technologies

Our website uses cookies to provide:

• Faster loading
• Personalised browsing
• Cart retention
• Better website analytics

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling orders
• Providing customer service
• Legal and regulatory compliance
• Resolving disputes

You may request deletion of your personal data at any time.

6. Protecting Your Information

We implement strong security measures including:

• SSL encryption
• Restricted data access
• Secure payment processing
• Regular system audits

While we strive to protect your information, no method of online transmission is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you
• Request corrections or updates
• Ask for deletion of your information
• Withdraw marketing consent
• Request a copy of your data
• Opt-out of cookies

To exercise any of these rights, email us at: support@vmgactive.com

8. Links to External Websites

Our website may contain links to third-party sites. VMG Active is not responsible for their privacy practices. We encourage you to read their policies before sharing any information.

9. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our processes, legal requirements, or product offerings. Updated versions will be posted with the “Last Updated” date at the top.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
VMG Active – Customer Support
Email: support@vmgactive.com
Website: www.vmgactive.com